Refund policy

1. Legal Right of Withdrawal

In accordance with European law, you have a 14-day period from the date marked "Delivered" by the tracking system to exercise your right of withdrawal and request a return.

2. Return Conditions

For your return to be accepted, the item must be:

• In its original condition, unworn, unused, and undamaged,
• Accompanied by all its tags and in the original packaging,
• Presented with proof of purchase.

Return shipping costs are entirely the responsibility of the customer.

Any item returned without a prior approved request will not be accepted and no refund will be issued.

3. Return Procedure

Before sending anything back, you must:

• Contact us via our contact form,
• Clearly state the reason for the return (product defect, change of mind, etc.).

If the return is accepted:

• We may send you a link to purchase your return shipping label,
• We will provide you with our return address (Country: China).

Any return shipped without following this procedure will be considered lost.

4. Delivery Refusal and Unclaimed Packages

We kindly ask our customers never to refuse the delivery of a package. In accordance with European legislation, simply refusing a delivery does not constitute a valid and legal declaration of withdrawal.

Furthermore, international carriers systematically destroy refused or unclaimed packages to avoid prohibitive return shipping fees. Therefore, if you refuse a delivery, or if you fail to claim your package at the pickup point within the allotted time, leading to its destruction by the carrier, no refund will be granted.

If you wish to cancel your order or return an item, you must first accept the delivery of your package, and then follow our official return procedure detailed above.

5. Fees and Deductions

In the event of a return due to a change of mind (item conforms to the order):

• Store credit (a discount code valid on our store) will be offered by default,
• If you request a refund, a €2 restocking and repackaging fee will be deducted from your refund,
• The original shipping costs are non-refundable.

6. Damages and Issues

You have 3 days after receipt to report to us:

• A damaged item,
• A defect,
• An order error.

Without a claim within this period, the order will be considered accepted.

Items Damaged During Delivery

We take full responsibility for the transit of your order. If a product arrives damaged, our standard procedure is to immediately ship a replacement item at our expense. The option to demand an immediate refund instead of a replacement is only available to customers who opted for our optional "Shipping Insurance" at checkout.

If you did not purchase this insurance, a replacement will automatically be sent to you (unless the product is permanently out of stock, in which case a refund will be issued in accordance with the law).

7. Exceptions / Non-Returnable Items

In accordance with current legislation, no returns will be accepted for:

• Custom-made or personalized products (special orders, engravings, specific sizes),
• Items of a hygienic nature (piercings, earrings),
• Gift cards.

8. Refunds

Once your return is received and inspected:

• If approved, your refund will be processed to your original payment method.
• Refunds are processed within 10 business days.

The banking posting time may vary depending on your bank or credit card issuer.

9. Order Cancellations

Any cancellation must be made within 1 hour of placing the order.

You can submit the cancellation request yourself via your customer account (here). The request will be processed instantly. 

10. Liability After Receipt

Our liability regarding delivered products is limited to their conformity and the absence of visible defects at the time of delivery.

Any deterioration, breakage, or damage occurring after 7 days following delivery is deemed to be related to customer use and cannot be held as our responsibility.

After this 7-day period, no request for a refund, replacement, or repair will be accepted, even in the event of accidental breakage (e.g., dropping, pulling, breakage by a child, mishandling).

This policy aims to protect the fairness of our service and ensure that only initial manufacturing defects are taken into account.